FAQ

Sales Events + Promotions

Does Brandream have any sales events?

Yes! We typically have two sales per year – one around Black Friday and Cyber Monday. Sign up for emails to be notified of any other sales events.

 

All sales and discounts are while supplies last. Our sale discount cannot be combined with any other offers, and we do not we do not stack discounts. Please note that we do not discount shipping fees, offer expedited shipping during sales.

 

What is excluded from the sale?

Shipping fees is excluded from the sale. Discount does not apply to prior purchases and cannot be redeemed for cash or combined with any other offer.

 

What if an item I want is out of stock during the sale?

Sale items are while supplies last. Once the item is back in stock the sale discount will not apply.

 

Orders

Are you able to hold, delay or combine orders?

No, orders will ship and process once placed. We will be unable to make changes or delay orders.

 

What methods of payment do you accept?

We only accept payments PayPal.

 

Will I be charged sales tax?

No，We do not sales tax.

 

How are duties and shipping charged?

All purchases on the US website will not charge duties or taxes.

 

Why am I charged before my order has shipped?

Our payment provider only allows us to capture funds within seven days of you placing your order – otherwise we have to cancel your order, re-enter it and contact you for your credit card information again. We’d prefer to charge you at time of shipment, but we do so when you place your order to prevent future inconvenience.

 

 

What's the status of my order?

You can track your shipment's progress using your order number.

 

What if I need to modify the contents of my order?

Orders can be modified before shipment. We will proceed with shipping according to your updated information.

 

Before shipment, we can assist you in canceling your order. If items cannot be removed from the order after shipment, please return any unwanted items upon receipt of your order.

 

 

Shipping

Can I get my order expedited?

No, we are unable to support expedited shipping in the US at this time.

 

Where does Parachute ship in the United States?

Unfortunately, there are some locations we aren’t able to deliver to which include state of Hawaii and Alaska.

 

When will I get my order?

You can track your shipment's progress using your order number.

 

What if I need to change my shipping address?

Please email us atService@brandream.us to contact.

 

Returns + Exchanges

What is your return policy?

We currently offer returns within 30 days on most items:

Flat rate $8 mail-in fee within 30 days applies to all products .

Please allow 10 to 14 business days for your return to process. We will notify you when the refund has been initiated. It may take 3 to 5 business days (or longer depending on the payment method used) for the refund to appear on the original form of payment.

If you return your items after 30 days from the delivery receipt, we reserve the right to refuse your return.

 

Final Sale Products

No returns will be accepted outside of our 24-hour order cancellation window.

Returns will be refunded to the original method of payment. Shipping and handling fees are nonrefundable. All returns and exchanges are subject to inspection. Brandream reserves the right to limit service if customers exhibit excessive return activity.

 

Returns by Mail:

Please allow 10 to 14 business days for your return to process. We will send an email notification once the item(s) have been received and the refund has been initiated. From this date, the full refund amount will appear back in the original account within three to five business days. All mail-in returns are subject to an $8 return fee which will be deducted from your refund amount.

 If you return your items after 30 days from their delivery receipt, we reserve the right to refuse your return.

 

Are final sale items eligible for your 30 day trial?

No, final sale items are not eligible for our 30 day trial. Final sale items may not be returned or exchanged.

 

How can I return my order?

If you are unsatisfied with your purchase for any reason, we are happy to accept eligible returns within 30 days of receipt.

 If you need assistance, please contact Customer Experience email at Service@brandream.us.

 

When will I receive my refund?

Please allow 10 to 14 business days for your return to process. We will send an email notification once the item(s) have been received and the refund has been initiated. From this date, the full refund amount will appear back in the original account within three to five business days.

If you return your items after 30 days from their delivery receipt, we reserve the right to refuse your return.

How can I exchange my order?

If your item does not qualify for an exchange, we recommend returning it and placing a new order.

Are final sale items eligible for your 30 day trial?

No, final sale items are not eligible for our 30 day trial. Final sale items may not be returned or exchanged.

 

Bedding

What certifications do you have for your bedding?

Each product varies, so you can check the product details page to see if it has OEKO certification, or you can directly contact customer service for more information by emailing Service@brandream.us.

 

What is the difference between Brandream’s fabrics and those that are artificially softened?

 

Unlike other bedding brands, we do not artificially soften our fabrics with silicon, formaldehyde or toxic chemicals. By choosing us, you’re experiencing the fabric in its purest and most natural form. Our fabrics will continue to soften with use and washing.

 

How should I care for my bedding?

 

Quilt set, bedding sheet set, duvet cover set and throw blanket: Machine wash cool using mild, liquid laundry detergent. Please wash separately，do not bleach. Iron on low heat if desired. Tumble dry low.

 

What fabric is used?

 

We mainly use pure cotton and Egyptian cotton, and some are made of linen.

 

What are the sizes of your bedding?

Our bedding is available in various sizes to fit different mattress dimensions. Please refer to the size chart below to find the perfect fit for your bed:

 

Sheet Sets:

Twin: Fitted Sheet: 39" x 75", Flat Sheet: 66" x 96", Pillowcase: 20" x 29"

Twin XL: Fitted Sheet: 54"x75",1 flat sheet 82"x96", Pillowcase: 20” x 29”

Full: Fitted Sheet: 54" x 75", Flat Sheet: 81" x 96", Pillowcases: 20" x 29"

Queen: Fitted Sheet: 60" x 80", Flat Sheet: 98" x 102", Pillowcases: 20" x 29"

King: Fitted Sheet: 78" x 80", Flat Sheet: 110" x 102", Pillowcases: 20" x 36"

California King: Fitted Sheet: 72" x 84", Flat Sheet: 110" x 102", Pillowcases: 20" x 36"

 

Duvet Cover Set:

Twin(3pcs): 1 Duvet Cover 68" x 88", 2 Pillowcases 19" x 29".
Twin XL(3pcs): 1 Duvet Cover 69" x 92", 2 Pillowcases 19" x 29".
Full(3pcs): 1 Duvet Cover 82" x 86", 2 Pillowcases 19" x 29". 
Queen(3pcs): 1 Duvet Cover 88" x 88", 2 Pillowcases 19" x 29".
King/Cal King(3pcs): 1 Duvet Cover 106" x 92", 2 Pillowcases 20" x 36".

Quilt Set:

Twin:1 Quilt/Coverlet 68" x 83", 1 pillow sham 19" x 27".

Full:1 Quilt/Coverlet 78" x 90", 2 pillow sham 20" x 28 ".

Queen:1 Quilt/Coverlet 90" x 96", 2 pillow sham 20" x 28".

King:1 Quilt/Coverlet 110" x 98", 2 pillow sham 20" x 36".

Crib Bedding Set:

Crib Comforter: 45” x 36”. 

Fitted Crib Sheet: 52” x 28” x 10”

Crib Skirt: 52” x 28” x 16”

 

Throw Blanket:

 47”x60”

 

Please note that dimensions may vary slightly by product. For more detailed information on specific products, please refer to the product description on the details page. If you have any questions or need further assistance, feel free to contact our customer service team.